Napoleon Support Center

For Servicing, Installation and Parts please contact an authorized Napoleon Dealer. To find a local dealer, use the Find a Dealer button below. We suggest you have your model and serial number ready.

Find A Servicing Dealer

Customer Solutions

Hours Of Operation: Monday – Friday: 8:30am – 5:00pm (Excluding all Canadian Holidays)
For HVAC no heat emergencies, please call our regular toll free number and press zero. An associate will ensure you receive an urgent call back to resolve your situation.
Phone: 1-866-820-8686


Canadian Corporate Contact
Wolf Steel Canada
9 & 24 Napoleon Road
Barrie, Ontario
Canada, L4M 0G8
US Corporate Contact
Wolf Steel USA LLC
103 Miller Drive
Crittenden, Kentucky
United States, 41030